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ATT Systems zeroes in on regional expansion
For the ordinary gentleman, a queue process is simply this - press a button, get yourself a queue ticket, and wait in your switch. But there might be extra to a queue system than meets the attention. With some innovative pondering, ATT Devices created an intelligent and a lot more productive queue technique; 1 which tracks the important thing overall performance indicators of customer support officers by capturing suitable data because they operate.

'At anybody time, we will observe what a customer care officer is performing at his counter, in terms of how successful he is in dealing with phone calls or customers,' claims ATT Systems' chief govt Kenny Teo.

Employers, in turn, can easily collect knowledge while in the area of customer support and improve current provider criteria. The intelligent queue program is a single of many IT methods created by ATT Methods.

Others include using quick message provider (SMS) to remind consumers of their appointments and facilitating real-time on the internet visibility of true crowd size at an celebration.

The technological innovation corporation, a first time winner on the Business fifty Awards very last 12 months, specialises in designing and acquiring electronic techniques and sub-systems for the wellness care, aviation, and website traffic administration sectors.

It caters to purchasers through the private and community sectors, which includes federal government bodies like the Land Transportation Authority, SingHealth polyclinics, as well as Central Provident Board, and businesses like Changi Airport Team and CapitaLand.

ATT Units has plans to develop aggressively in the up coming 3 to 5 several years, which will comprise an original manifeste giving, claims Mr Teo, that's an electronic and electrical engineer by training and incorporates a degree in science and administration.

Check out the ATT Systems news release here.

Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong

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