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ATT Systems zeroes in on regional expansion
To your normal gentleman, a queue technique is just this - press a button, have a queue ticket, and wait around for your flip. But there can be much more to a queue process than satisfies the attention. With some progressive thinking, ATT Units produced an intelligent and much more reliable queue system; one particular which tracks the important thing functionality indicators of customer service officers by capturing related figures because they function.

'At anyone time, we could observe what a customer service officer is engaging in at his counter, concerning how efficient he is in managing calls or prospects,' says ATT Systems' chief executive Kenny Teo.

Employers, in turn, can get facts from the spot of customer service and increase existing services specifications. The intelligent queue program is one of numerous IT methods established by ATT Devices.

Many others include things like applying quick message company (SMS) to remind shoppers of their appointments and facilitating real-time on the web visibility of specific crowd dimensions at an event.

The know-how corporation, a primary time winner with the Business 50 Awards final calendar year, specialises in designing and building electronic programs and sub-systems for the overall health care, aviation, and site visitors management industries.

It caters to customers through the non-public and public sectors, which incorporates federal government bodies much like the Land Transport Authority, SingHealth polyclinics, and also the Central Provident Board, and enterprises like Changi Airport Team and CapitaLand.

ATT Programs has plans to grow aggressively in the subsequent a few to 5 several years, which will comprise an initial general public presenting, says Mr Teo, that's an electronic and electrical engineer by instruction and features a diploma in science and management.

Check out the ATT Systems news release here.

Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong

Contributed by Boteas WEL. Wong

Written by Quebec. TL. Jansen Loh click on right here far more about  Teo Chin Tiong